The airline industry has had its share of woes, not least among them being a high rate of dissatisfaction among customers. According to the American Customer Satisfaction Index, the average rating of 65 out of a possible 100 is 1.5 percentage points lower than 2010 and 10 points below 1994 ratings, when the survey was started. And because most airlines have cut back on the number of planes they fly, sudden increases in travel can cause a wider margin of error, resulting in more complaints from travelers
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